Beginners guide to using SpamExperts

SpamExperts is a leading player within the current email security market, we are such big fans of it here at Peters Web HQ that we provide it as a free 'plugin' option within any package that is purchased from us! 

So.....how do you set it up? We have include a quick guide below to get you started, once we have discussed a little about how to set up SpamExperts we will go on to discuss a little more about how it works and some of the features that are included in the program,. From here you can then decide what you feel would work best for you personally when using SpamExperts as part of your package with us.

 

Setting up SpamExperts

 

Note: - Before we begin you will need to ensure that your zone records (MX records) point towards the destination 'cloudhosting.co.uk'.   Please follow this link if you are unsure how to do this! 

You will need your MX records to look like this :-

1st Record          Priority - 10  (a lower number raises the priority of the record - so this will be the primary MX record)

                                  Destination -  'mx1.cloudhosting.co.uk'

2nd Record        Priority - 20   (higher priority number so will be a backup record to the 1st record above)

                                  Destination - 'mx2.cloudhosting.co.uk'                      

 

Now onto SpamExperts......

  1. Login into cPanel
  2. Once on the main cPanel menu scroll down to 'email' area -> select SpamExperts
  3. Once you have entered onto SpamExperts you will come to a list containing all of your domains, select the 'login' link next to the domain address you would like to apply SpamExperts to
  4. This will take you onto a control panel (dashboard), from here you can control how the Spam Filter works.
  5. From here its at your discretion which changes you chose to make, I would point out from personal experience that 'delivery details' and 'filter settings' are good starting points to help you control the flow of spam emails to your account.

Mail Boxes

I have included information below about some features that are included within SpamExperts, these are by no means exhaustive and there are many more toggles and features which I won't include. 

Log Search

This tool allows for you to search for specific emails and IP addresses using a variety of filters to hone your search.

Spam Quarantine

Yes you guessed it........all suspicious emails are diverted here along with emails from  sources that have already been flagged as spam. It is important to keep an eye on this as sometimes genuine emails end up here in error. This area operates very much like a 'junk' folder within a regular email system, emails here can be deleted or released (these emails will then be sent to the primary mailbox).

Domain Statistics

You can use this tool to view incoming mail statistics over a given time frame.

Filter Settings

This tool enables control over activation of the quarantine system - if the quarantine system is disabled via the filter settings then all mail will be routed into the primary mailbox for the given domain. We would recommend using the quarantine system at all times to properly filter all incoming mail.

Train Spam

A spam message can be uploaded to this tool to train it in detecting a given spam message.

Protection Report

This is an extremely useful tool as it allows you to look back over instances when you received spam (and from where) over a given time period. A report is generated on your behalf and is sent to the email address that you provide. A report may take severel minutes depending on the size of the data range you provide.

There are many more features within SpamExperts, we would advise having a good browse through the program once you have installed it to get a better feel for what parameters you can control within your mailbox. 

Please get in touch with us at Peters Web via a support ticket (open a ticket) to our hosting department should you require any other information on this topic.

 

 

 

 

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