How to manage your CPanel backups

Your data is very important to us! At Peters web we provide nightly and weekly offsite backups of every single cPanel backups account using our Web Hosting. We use JetBackup to make this super easy..

You can easily access this inside of cPanel -> JetBackup:

Once inside the JetBackup dashboard, you’ll notice nine different options:

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Full Backups


This is where you can see and download your complimentary nightly and weekly offsite backup.

You’ll notice the creation date, which lets you know when the backup was taken, as well as the ability to Generate Download. Remember, these are backups of your entire cPanel account, so they may be quite large.

If you’d like to download one of these to store locally, simply click the Generate Download button, which will add the task to the queue and it will begin the process of preparing the backup to download. Since these are stored offsite, the backup has to be fetched from our external servers and compressed so you can download. This process takes about an hour from the time you request it, so please have some patience.

Once it’s ready for download, it’ll display a link you can click and begin that process:

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Make sure to download the backup as it’ll automatically be removed within 7 days of your request.

File Backups

This is where you can see all the files and folders inside each backup and restore them directly in your browser. This comes in handy if you accidentally make a change to your website and need to revert to an earlier version.

To get started, click the File Manager button beside the backup you’d like to restore from.

This brings you to a File Manager browser where you can view the backed up files from your /home/ directory:

Your public-facing website files reside in public_html so this is likely where you’ll want to navigate if you’re trying to restore your website. The mail directory contains files for your email accounts, but these should be restored using the “Email Backups” option from the JetBackup Dashboard.

While you do have the ability to place a check beside public_html to restore your entire website, it’s not recommend you do this. You should instead click the directory and only restore the specific files you need restored:

Note: If you need to restore .files (i.e. .htaccess) you need to tick the option in the upper right called Show Hidden Files.

You’ll notice this lists your files, their size, the type, as well as when they were created. If you recently ran a WordPress update and you need to revert to a previous day’s backup, you would select all the files in public_html as well as the directories that begin with wp:

Most often, you wouldn’t want to restore .files such as .htaccess and the .well-known directory as this could disable your SSL certificate.

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Once you’ve finished making your selection(s) you would then click Restore Selected -> Add to Restore Que:

This will then begin the process of pulling your files/folders from our offsite backup servers and then re-uploading them to your account automatically. This process can take anywhere from a couple of minutes up to an hour (or two for larger websites). Tip: To reduce the restoration time, you may wish to not restore your /wp-content/uploads directory as it contains all your media files/images, which can be quite large.

Please feel free to get in touch if you have any questions (open a ticket) with our hosting department – we will try to get back to you as soon as we can!

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